Refund and Returns Policy

1. Scope

This Refund and Returns Policy (the “Policy”) applies to all purchases made through the enduranceco website (https://www.enduranceco.store). By placing an order, you agree to the terms set out below.

2. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

• It is unused, undamaged, and in its original packaging.
• The return request is submitted within 30 days of the delivery date.
• You provide a proof of purchase (order number or receipt).

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions.

3.2. Shipping the Item

All return shipments must be sent via a trackable carrier. You are responsible for the cost of return shipping unless the item arrived damaged or defective.

4. Refunds

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item. The refund amount will be the purchase price minus any applicable restocking fees (up to 15%).

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired product. Exchanges are subject to availability.

6. Non‑Refundable Items

The following items are not eligible for refunds or exchanges:

• Personalized or custom‑made products.
• Gift cards and digital download codes.
• Sale items marked as final sale.

7. User Responsibilities

When returning a product, you agree to:

• Provide accurate contact information.
• Package the item securely to prevent damage during transit.
• Retain the shipping receipt until the return is completed.

8. Contact Information

If you have any questions about this Policy, please contact us:

• Email: [email protected]
• Phone: +1 (405) 896-9467
• Address: 3270 East Birch Way, Oklahoma City, Oklahoma 73119, United States

9. Legal Disclaimer

Enduranceco reserves the right to modify this Policy at any time without prior notice. The most current version will be posted on the website. This Policy does not affect any statutory rights you may have under applicable consumer protection laws.